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DISCOVERCreate an e-commerce dispute lawyer app
E-commerce dispute lawyer app: an assistant that answers consumers from your own articles
Parcel never delivered, refund refused, right of withdrawal: consumers ask their question, the assistant answers from your articles, and the cases that deserve it reach the firm with their evidence.
Build your firm's native iOS and Android app without writing code: a Chatbot fed by your articles, a form to receive the evidence, bookable consultations, and notifications for each new publication.
Free 30-day trial - No credit card required
Pioneers of no-code
15 years of experience building native apps for businesses and content publishers. And the numbers to prove it.
25 000+
Daily downloads for apps built with GoodBarber*
30 000+
Clients have brought their app projects to life with GoodBarber
2011
The year GoodBarber was born: no-code, before anyone else
* Source: internal download tracking, App Store and Google Play, April 2026.
A consultation for the cases that deserve it
After the assistant's answer, consumers book a slot that is actually free
When the question goes beyond the article, consumers open Appointment booking, pick the type of consultation and confirm a free slot in the lawyer's calendar, synced with Google Calendar. With every booking, you and your client receive a confirmation email.
An assistant that answers consumers
The same questions keep coming back: it answers them from your articles, at any hour
“The seller refuses to refund me, what can I do?” The Chatbot searches the articles published in your app and answers in the language of the question. Your articles handle the common questions; the firm keeps its time for the cases.
The evidence, received with the request
Order, exchanges with the seller, screenshots: a form with a file field
Build a Form section: seller's website, order date, amount, evidence as attachments. You get an email for each submission and sort the cases before the first meeting.
Articles that answer buyers' questions
Right of withdrawal, warranty, delivery: every article feeds the assistant
Publish one article per frequent question, and choose the sections the Chatbot can use. Each new article enriches its answers, and a push alerts your readers to each publication.
Putting the assistant to work: what you configure, in practice
Three settings in the back office.
The articles
Publish one article per frequent question, sorted by problem.The assistant
Switch on the Chatbot and choose the sections and the number of articles it can use.The form
Set the fields and the file field, and choose who receives the email for each submission.
Also in your app
Articles sorted by problem
Delivery, refund, warranty, subscription hard to cancel: one section per problem.
A group case to follow
With User groups, a section only opens to the clients of the same case, alerted by a push at each step.
A complaint letter, completed in the app
Ask the AI Extension Builder for a section that completes a letter to the seller, based on the template you wrote. AI Extension Builder
A booking form that qualifies the request
Seller's website, amount, order date: you choose the fields asked when booking.
One calendar per lawyer
Each lawyer has their hours, closures and Google Calendar.
Your firm reachable in one tap
The Contact section brings together a call, a text message and an email to the firm.
AI in a consumer dispute firm's app
Three concrete uses, with their price.
To answer
The consumers' assistant
The Chatbot answers from the articles published in your app, in the language of the question; its knowledge base is refreshed with each new article.
29€/month
To extend
A complaint letter to complete
Describe the section in the back office, and the AI Extension Builder generates it in your app, in your design, based on the template you wrote.
Free
To operate
Articles drawn from the questions you receive
The MCP server connects your app to the AI assistant you already use: you ask it to write an article on a question that keeps coming back, you review it, it publishes it.
Included
Your own app, an FAQ on your website or custom development?
Three ways to answer consumers' questions. This table shows what each one gives a law firm.
| Your app with GoodBarber | FAQ on your website | Custom development | |
|---|---|---|---|
| An app under your name on the App Store and Google Play | native iOS and Android | No | to be built |
| An answer to the question asked, in plain language | Chatbot | No, a list to browse | to be built |
| An answer in the consumer's language | depending on translations | to be built | |
| Evidence received with the request | form with a file field | depending on the site | to be built |
| Appointment bookable after the answer | depending on the site | to be built | |
| Price | flat subscription, Chatbot on top | included in the website | quote, then maintenance on top |
The buyer whose parcel never arrives
They ask the assistant on a Saturday, get the answer from your article and do not need an appointment.
Customers of a website that closed overnight
They join the group case, get each step by push and send their evidence through the form.
The online retailer
It consults the firm about its terms of sale, in the area reserved for companies.
The client area of a business law firmExtension Store
Extensions a consumer dispute firm will use. Appointment booking, Authentication and User groups are available from the Premium plan; the Chatbot can be added to every plan.
How much does a consumer dispute firm's app cost?
A native iOS and Android app starts with the Premium plan. The Chatbot is added at its own price; Appointment booking is added to the Premium plan, and the Pro plan includes it.
| Premium · iOS, Android and web app | 55€ /month, billed yearly |
| Chatbot, with Premium | 29€ /month |
| Appointment booking, with Premium | 15€ /month |
| Pro · Appointment booking included | 105€ /month, billed yearly |
User groups are added for group cases. Apple and Google developer accounts are paid separately, directly to the stores.
What our customers say
Reviews published by GoodBarber customers, all activities combined.
GoodBarber is a powerful app builder.
GoodBarber is a powerful app builder. If you want to build your app using a pre-built template, GoodBarber is ideal for you. At Global Academy, we almost completed the 5th year using their easy-to-use pre-built platforms to build premium Apps for our customers. Also, Goodbarber's customer support is excellent. Highly recommended.
Great support and always very helpful answers.
Great support and always very helpful answers. Nothing is too trivial for the team to answer.
Responsive support and usually quick.
Responsive support and usually quick. Software is by far the best in the market, with tremendous capabilities for configurations.
E-commerce dispute lawyer app: frequently asked questions
Can the assistant answer questions on withdrawal or refunds?
Yes, from the articles you have published in the app, in the language of the question. The more situations your articles cover, the more precise its answers.
What does the assistant do when a question goes beyond your articles?
It relies on your content first and rephrases it. For a specific case, the consumer books a consultation in the same app.
Can a consumer send their evidence?
Yes, through a Form section with a file field. You get an email for each submission, and answers can be exported as CSV.
Can a group case be followed in the app?
Yes: a section reserved, through User groups, for the people in the case, and a targeted push at each step.
Can the app prepare a complaint letter?
Yes: the AI Extension Builder can create a section that completes a letter from the consumer's answers, based on the template you wrote.
How much does a consumer dispute firm's app cost?
A native iOS and Android app starts with the Premium plan; the Chatbot is added at its own price, and Appointment booking to the Premium plan, the Pro plan including it. Developer accounts are paid directly to Apple and Google.
GoodBarber brings an assistant fed by your articles, evidence intake and appointment booking together in one native app under your name
A Chatbot on your articles, a form with a file field, Appointment booking synced with Google Calendar, group cases through User groups, notifications, and publishing on the App Store and Google Play.